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  • Book Review: Profit First by Mike Michalowicz

    Book Review: Profit First by Mike Michalowicz

    Some that read this know that I read a lot of books, almost 150 last year and a little over 180 the year before.

    Profit First is my first 5-star book of the year. To me, 5 stars means that everyone should read it, not just people that are interested in this topic. I enjoyed the whole book. The topic is meaningful. It’s presented in an approachable and understandable manner, and if you listen to the audio version, I think hearing it from Mike himself adds an element that I believe I might feel is missing if I went to the written word version.

    The Fundamentals of Profit First

    The basic idea behind Profit First is that many businesses budget ineffectively and would be better served by budgeting for their profit (and as the book explains, several other things) immediately upon receipt of funds rather than for example waiting until the end of a month, quarter, or year and hoping that there is some money left in the bank account that we can call profit. Mike makes the argument that businesses should determine how much they want to allocate to profit (and again, other things as well such as operating expenses, taxes, etc) and then have those funds immediately–and ideally automagically–sequestered into bank accounts dedicated to each specific use.

    In the book, Mike points out that many businesses think of their money management like this:

    Sales – Expenses = Profit.

    When, they should think of it like this:

    Sales – Profit = Expenses

    There are numerous arguments for this, all of which I found compelling, but the one I will share is that business owners often put in the investment of blood, sweat, tears, time, heartbreak, anxiety, etc and then also typically take home the smallest paycheck. If you are putting in all of that effort, and especially when you are commonly the most valuable employee that will work nights, weekends, and whatever else without thinking twice about it, you deserve the benefit of knowing you’re going to get paid.

    Many business owners object to this initially in that they feel that you have to make investments to grow and so on or that they cannot afford to set aside profit first because they won’t be able to pay for other things, but instinctively, I align with Mike’s argument that–if you can’t afford it–you don’t have a viable business. And, one of the things you need to be able to afford is profit.

    You can have $100 million per year running through your business, and maybe you impact a lot of people because of that, but if you can’t take home a profit because your expenses eat up everything, can we really call you successful? Even if you say that you’ll make up the money when you sell, think about what will happen when someone buys your business. If the profit margins aren’t there, they are going to have to make some changes in order to recoup their investment, and it’s easier to cut from the bottom line than it is to grow the top line generally, so whoever buys your business will simply do some of the things that you should have done in the first place in order to make your business more profitable.

    Why wait? Why not make your business more profitable today and enjoy the benefits that go along with creating opportunities, giving people jobs, realizing a mission, working for yourself, and more?

    Odds and Ends

    Most of the books I go through are audiobooks, and Mike calls out in the audio version of this book that he has added some things that you won’t get in the paper or ebook version. Having not seen the written word version, I cannot say for sure, but it seemed pretty obvious what the additions were, and I enjoyed them, so I suggest the audio version. I also enjoyed that Mike read it himself. It’s nice to hear the intonation and energy he brought to his own book.

    If you’re interested in more about Profit First, you can check it out on Amazon here or on Goodreads here.
    And as always, you can connect with me on Goodreads if you are interested in seeing what I’m reading now.

  • Personality tests do a terrible job telling us much about ourselves.

    Personality tests do a terrible job telling us much about ourselves.

    Business is drunk on personality testing.

    You take Myers-Briggs and find out you’re an INFP or some such nonsense. You take Enneagram and learn that you’re a Challenger.

    And, thanks to this. Your behavior suddenly makes sense.

    “No wonder I don’t always get along with people. My personality test says that I tend to be aggressive.”

    “Big surprise that I get overlooked at work. I’m an introvert.”

    Never mind that a supposedly aggressive person might be tame around their grandmother or that that introvert likes to get loud when playing poker with their buddies. We’ll just overlook that.

    The reality is that numerous studies over decades have shown that personality tests predict <10% of behavior. The reason for this is fivefold:

    One, context matters more than supposed personality traits at the level of individual situations. For example, maybe you argue hard in the board room or a court of law, but are easygoing around your kids. Why? The context requires different behavior from you.

    Two, you cannot reduce many things in life down to a single variable and have much reliability. Can you judge your health based solely on your cholesterol level? Sure, it’s important, but what about your physical activity, blood pressure, diet, stress level, and so on? Or, how about IQ? Raw brain power is important of course, but is a high IQ all it takes to pick out a “smart” person, a hard worker, or something else?

    Three, the trait has to be limited in scope and very specific to predict anything well. If you were seeking someone to model swimsuits, you would be better off asking someone with high body-esteem, because that is more specific, than someone with simply high self-esteem, which is simply too multi-faceted.

    Four, a person has to be pretty extreme in a trait for it to predict well. If for example you are a 95% in extraversion, we are more likely to be able to predict how you will act in most situations than if you are a 75% in extraversion. The reason is that your trait is less likely to be dampened by any situational specifics.

    Five, traits predict general patterns better than individual actions. It’s a little like the difference between weather and climate. Just because your climate has gotten warmer or dryer does not mean that you will not have colder or wetter days. The same is true of traits. Hire someone that tests high in flexibility, put them in a chaotic situation, and you might find that their reaction is to try to build some stability by implementing prescriptive or restrictive rules. But when they go home, they might very well revert to being flexible with their family.

    I share all of this because you are not as simple as a single measurement or personality trait.

    Your height does not describe you with any level of confidence that I could make real judgments about you.

    Your hair or skin color does not describe you well enough that I can draw conclusions with high confidence.

    The same is true of your cholesterol level, your waistline, or any number of other things.

    And, it is most definitely true with personality tests.

    Yet, employers seek to reduce the evaluation of job candidates–and even current employees–down to very few measurements so that they can simplify how they think about us, and we invite that because we’ve bought this line that our Myers-Briggs or DISC or whatever explain so much about us.

    Slowly but surely, we can change this though by refusing to others and ourselves people down to simplistic and broad measurements. You are not just a number or a skin color or a personality type. You are more than that, and so is everyone else.

  • Human beings are hardwired for threat detection, but our businesses do not have to suffer for it.

    Human beings are hardwired for threat detection, but our businesses do not have to suffer for it.

    Human beings are hardwired for threat detection.

    Some more so than others. And, some have whatever genetic level of anxiety or neuroticism they were born with amped up by the circumstances that brought them to today. So, some people might actually be predisposed to be, let’s say, risk takers, but for all intents and purposes, what you or I see is someone who is risk averse, skittish, pick-your-particular-flavor-of-threat-detection-behavior because maybe they grew up without a stable home, were in an abusive relationship, have been attacked, or something else.

    Again, at the end of the day, we all have some level of predisposition for avoiding threats, but some have that level amped up by their experiences.

    Imagine a young mother 5,000 years ago needing to decide if this stranger that just walked into her village might be a threat to her child. Or, imagine that child’s young father seeing that stranger and not knowing if he can leave for the hunt that day or if he needs to stay close for protection. Some people in those circumstances decided they were safe and left to do what they needed to (hunt, farm, barter, whatever), and their child (or whatever they were protecting) was harmed. Others stayed close to home, did not get done what they needed to, and suffered due to for example their family not having food or income.

    They could not predict the future. They could only place a bet. Some of them made the wrong bet by leaving, so maybe they didn’t pass on their genes because their child was murdered. And, some of them made the wrong bet by not leaving, so maybe their child starved because food was not brought home for the day when it was really needed, and again, their genes were not passed on.

    Ultimately though, if your child went hungry or your household had a little less income for a single day, you stood a chance of recovering, but if your child was–let’s say–killed by that stranger, there was no recovery from that. As a result of the ability to recover being different from one choice to the next, human beings are on average more averse to threats than we are attracted to opportunity because permanence of opportunity is unreliable. The permanence of death is quite reliable though.

    This is just one small contributor to the extreme attention we now pay to levels of protection that would seem odd to someone from decades or centuries past. That is not to say that for example seatbelts are unnecessary or that there is any problem with making bottles BPA free, but every potential threat piled on top of the next–no matter how small–creates a slippery slope, where we increasingly come to think of these threat avoidance measures as being necessary, and we forego potential benefits in favor of staving off threats.

    You or I might think for example that it’s harmless to just walk my daughter around the corner to play at the neighbor’s when she could have just walked by herself, but society leads me to believe it’s not acceptable to just let my daughter walk alone, so I go along with that expectation despite not feeling it is necessary. It’s safer and harmless right?

    But, as Todd Rose says, “Today’s collective illusions (the thing that no one believes, but goes along with, because we think everyone else believes it) become tomorrow’s norms.” And those norms just get built upon with more collective illusions, which again become norms. It’s a positive feedback loop.

    We’re working our way toward a society that values protection at all costs. No risk taking. No weighing of the costs and benefits. It’s like the extreme version of Dick Cheney’s 1% doctrine. If there is any chance of threat, that’s too much.

    And sadly, the media through which we increasingly engage with and understand the world amplify the collective illusions because that natural, human threat detection tendency reacts more strongly to the negative stories we encounter than the positive stories. This is why Hans Rosling said, “Good news is not news.”

    All of your information (let’s call them “news”) outlets are selling something. TV and websites need visitors so that they can sell ad space. Forum and social media users are selling a viewpoint. And, so on. If they weren’t selling something, they wouldn’t care about getting your attention.

    And sadly, if you’re one of those people that actually does not follow the collective illusion, if you think there are some gambles worth taking, you are now put in a position of being seen as untrustworthy because obviously you’re just not concerned about the environment or animals or children or God-knows-what. You’re too cavalier, but they (someone else) care even though you don’t. Clearly.

    In today’s environment, that “compassion”, that moral high ground wins in all arguments even if it’s over-protection and comes at the cost of other benefits that could be gained, such as for example teaching my daughter within a relatively safe setting how to navigate the world alone. No, protection today over long term protection or competence in the future, right?

    Within our businesses, this manifests not as an environment in which people can say and do hard things and where they can be safe to make mistakes while working toward our collective goals. Instead, this manifests as workplaces where you cannot say certain things because they make others uncomfortable, where–instead of being encouraged to do–you are mandated to no do.

    The downstream implications of this are workplaces in which most people do not feel comfortable being themselves because they have been told making the wrong joke, using the wrong phrase, looking at someone the wrong way is an unforgivable offense. So, people do not open themselves up and fully commit. Why commit when you cannot be yourself? And certainly, if I’m not committed and if I fear punishment for making mistakes, why work hard to try new things, to innovate?

    At the societal level, I don’t expect this to change. This is human nature, and the machinery we have built around us support it. The structures and the collective illusions we have built within most businesses support it.

    What you can do though if you question some of this security-at-all-costs is not stay silent.

    If you’re silent, that makes the collective illusions even stronger and more likely to become norms for the next generation. If you at least say something though, you create the opportunity that other likeminded people can find you and that–maybe, just maybe–someone predisposed to avoid that threat starts to question the value of avoiding it over the value they could get from spending their time and energy elsewhere.

    Within a business, that gives you the opportunity to build a culture in which people can be themselves, commit, find the mission and people they truly align with, and achieve something that every other organization foregoes in the interest of immediate “protection”.

  • What I Learned Guesting in 44 Mastermind Groups This Year

    What I Learned Guesting in 44 Mastermind Groups This Year

    I joined a mastermind network earlier this year and began guesting in meetings outside of my market in May. With 44 total guest appearances, that is an average of 5.5 90-minute meetings per month.

    The format for these meetings varies from group to group, but one of the most consistent things is that it is a 90-minute meeting once each month rather than for example the half or full day that some groups put in.

    After having guested in 44 of those groups, this is what I have learned about what it takes to both run and also be a solid contributor to a mastermind meeting.

    Leading a Great Mastermind Meeting

    Undoubtedly, it is more difficult to lead and build something than it is to take advantage of it after-the-fact. And, there are many more ways to do something poorly than there are to do it well. Fortunately, if you are motivated by opportunities for improvement, this is why the statement that the path to success runs through failure is so true. Hopefully, if you are a mastermind leader, you can use some of this information to make your investment return as much as possible.

    Without further ado, what I believe it takes to lead a great mastermind meeting:

    Respect the participants’ time.

    It is difficult to start meetings or anything else on time. I get that. We’re all running from one thing to the next, and it is nice to be able to ease into things with some personal conversations, discussions about the weather, or whatever else, but most mastermind groups are made up of people that are executives and CEOs, whose time is expensive. And, they’re paying to be there, so start your meetings on time, set an agenda, and stick to it. If anything I already mentioned, like personal conversations, are valuable to your potential outcomes, make a deliberate and overt decision to have that be part of the agenda.

    Prepare for the meeting.

    Unlike most participants, the meeting leader has to prepare. If you’re meeting in person, you have to secure the space and likely food or beverages. If it’s virtual, you still need an agenda and featured topics, members, or guests. Sadly, no one is going to take care of these things except the meeting or group leader or someone they delegate to.

    While not having food or beverages is not the worst thing in the world, not having a feature and having to ask, “Does anyone have anything they want to discuss?” is nearly always a meeting and value killer. It can occasionally result in valuable conversations, but that is far from guaranteed. And in my experience, that almost always results in a wasted meeting.

    Do not go into the meeting without a planned and prepared feature member, speaker, or topic.

    Establish continuity.

    In addition to developing a consistent format that you stick to, one of the least common, but most valuable, things I have seen group leaders do is a checkin at the beginning and end of every meeting. Typically, this takes the form of going around the room, asking for a 1-10 score/status on your personal and business life (lives?), and then soliciting an answer to a general question like, “What is the biggest news at home or at work from the last month?”

    The continuity piece comes in the ability to extend a conversation about one of these issues over multiple meetings. For example, I experienced one group speaking with a participant about what was going on in their business because their score had been low for months, but in this particular meeting, they finally raised it.

    Rather than just having a topic-of-the-month and not much more than the individuals or the format that tie things together, this checkin allows for participants to extend consideration of and discussion about a topic over a longer time, which also helps with the next item.

    Build community.

    The best groups I have guested in had members that demonstrated that they were invested in the group, the time, and their fellow members. This exhibited itself in how open and vulnerable some of the featured members were and how frank, but clearly caring, the other participants were with their questions and recommendations.

    The worst groups I have guested in had members that knew little to nothing about one another, featured members that had not prepared, and discussions that rarely got beyond the feedback that you could get from anyone on the street. Additionally, some of the worst groups typically had a majority of members that said that they wanted to be in person more, wanted greater depth of conversation, and so on. But as far as I could tell, they were not making an effort to drive to a meeting place, really focus on giving genuine help, or otherwise investing their time and effort. They might have wanted those things, but the individuals had either gotten tired of making the effort without it being reciprocated, or they simply talked the talk and never followed it up with action.

    I believe that a large portion of the potential for community in a group of 10-20 people from different industries, who often have no pre-existing connections to one another, comes from the natural predispositions of the members to genuinely invest in one another and connect one on one rather than for example from some already existing community standards that the members opt into or adopt when they join. That being said, the behaviors and activities that I could see fostered a strong sense of community were:

    1. The group leader investing in each new member. Getting to know them, helping them understand how to make the most of the group, and so on.
    2. Members working to build relationships outside of the meetings. Setting up one on one coffees, working to understand how they could help each other, having social times such as parties or happy hours, etc.
    3. Members investing their time and attention.
    4. Members being open, honest, and vulnerable.

    Set standards.

    Years ago, my wife and I went to Thailand. At one of the temples, they would not let us in because we were both wearing shorts. The fact that we had to purchase and don pants in order to enter the temple felt like an unnecessary restriction, but by enforcing a certain dress code, officials at that temple were working to establish a specific environment that generated certain outcomes.

    At any point in life, we can feel that some rules are silly or unnecessary, but in most cases, groups have rules and standards because those things facilitate achievement of the group’s goals. The same should be true of a mastermind group.

    Some of the basics should be:

    1. Stick to a schedule.
    2. Prepare an agenda.
    3. Ensure that your featured speaker or member is ready and equipped for their time.
    4. Enforce a discussion format. Generally, asking questions before moving to recommendations is a good idea for example.
    5. Encourage deep, genuine, and vulnerable conversation. I don’t mean vulnerable in the sense that people just talk about their weaknesses, but rather that the speakers are open and transparent in an effort to get to the best possible solutions.The encouragement part of this also involves members, or at least the leader, courageously calling out when for example someone veils a recommendation as a question during the question portion.
    6. Make sure that everyone shows up on time, stays the whole time, and pays attention. Unexpected things happen, and there are times when for example someone has to leave early for something they cannot miss, but the number of times I’ve been in bad meetings due to people multi-tasking, showing up late, or showing up just to pitch their company and then leaving is astounding.

    Being a Valuable Mastermind Participant

    Let’s be honest. It’s not that difficult to just show up and follow some rules. It is more difficult to be completely open and honest about personal flaws, insecurities, or sensitive topics, but that is also manageable if trust can be established.

    After guesting in 44 groups, this is what I believe it takes to be a good participant in a mastermind meeting:

    Invest your time and attention.

    It does not matter whether you’re a CEO, a hairdresser, or a stay-at-home parent. We’re all busy. We’re all short on time. Don’t disrespect your fellow participants by showing up late, not sticking around, or not paying attention. You and I have both paid to be here. Don’t waste my money and time because you don’t value yours.

    I get it that–especially with a virtual meeting–you’ve got your email and Google and who-knows-what-else right there. And for in-person meetings, you have your phone and smartwatch or whatever else. But, we’re all paying to be here, and some of us are really investing a lot in you and ourselves. If you’re multi-tasking, you’re not invested. If you show up late or leave early, that detracts from the flow and the quality of conversation. And if you really aren’t invested in being helpful, I could just as easily have talked to anyone. Why pay to be a member of a group of leaders if I cannot get better advice than what I might otherwise find on the street?

    Love the problem, not your solution.

    I have a bad habit, a common one but still a bad one. When I think I have the answer, I so want to be right. And when I think I have the solution to your problem, I tend to forget that maybe there are important details I don’t know about. And, I probably stop asking questions that might help me better understand the issue. Unfortunately, the same is true of a lot of people.

    Some of the best run mastermind meetings I have been in ask for the featured member to answer a standard set of questions in advance so that the other participants do not come in blind. They can have spent some time reviewing the topic or issue and letting it rattle around in their heads so that they come to the meeting prepared. Then at the meeting, the member is asked to give a synopsis of the issue and what they are seeking from the group. And finally, the group has two time blocks dedicated first to asking clarifying questions and second to making recommendations.

    Two of the most valuable aspects of the time for clarifying questions are that this often helps break the featured member free from their existing way of thinking about the challenge, so that they might actually solve the problem themselves, and it aids in the other members getting a better understanding so that they can give advice that might actually be unique and useful.

    Ask questions.

    If you think you know better than someone else, if you think you have the answer, you stop asking questions and demonstrating curiosity. And most of the time if you just tell someone what to do rather than having them come up with the solution themselves, you make it much more difficult for them to take responsibility for their actions.

    The reason is that, if what you recommend does not work, it’s your fault not theirs. It was your idea. And if what you recommend does work, you’ve encouraged that they seek creative solutions from others rather than believing that they can solve their own problems.

    Let’s be honest. In a group that includes a CPA, a lawyer, a banker, a management consultant, a marketer, and so on, there are a lot of challenges that each person might encounter that are unique to that industry or vertical. And if you are outside of the issue, it is unlikely you will have a better solution than the person that brought the challenge to the group. That being said, you might have a new way of thinking about the situation, so rather than saying, “Try this,” or, “Do that,” consider asking, “Have you thought about…” and, “What do you mean when you say…”

    Stick to the format and structure.

    My goodness, people. It’s not that hard. Almost no groups that I have guested in have been able to successfully follow through on this though.

    Group leader: “We spent a lot of time on introductions last meeting, so even though we have a few guests this time, let’s just do the shortest elevator pitch description of yourself you can do. Name, role, and industry. That’s it.”

    Inevitably, one or two people follow the format at first, the third forgets and doesn’t follow the format, the fourth tries to get back on track, and from the fifth on it’s just abandoned altogether. So, what could have been 20 people introducing themselves in 10 minutes or less turns into a 30-minute segment in which a feel people at first said 10 words over a 30-second intro and some of them say hundreds over 5-minute soliloquy.

    There is such as thing as positive constraints. These are generally defined as limitations that benefit the situation. Whether you are in a debate club, the NFL, or a court of law, an agreed upon set of rules that we all follow allows us to get more out of the engagement than we would without those constraints. The same is true in mastermind groups.

    If your group–or your group leader–provide some guidance for the benefit of the group, just follow the damn rules.

    Don’t sell. Help.

    Whether in the meetings themselves or in one-on-one discussions, the number one reason participants ever gave me for feeling the meetings were not valuable was that other participants were too salesy. While I hesitate to judge too much because I honestly did not experience much of that, I can imagine what it would be like. And as it relates to some of these points more broadly, you as a member of a group–and your fellow members as well–simply are not going to get as much out of the time as you could if you are more focused on overt lead generation than on actually trying to help your fellow meeting participants deal with the challenges they face.

    I hope this has been helpful–whether you are considering joining a mastermind, you’re a leader, or you are just a participant yourself. If I can help you with anything mastermind related, shoot me a line at eric@inboundandagile.com.

  • The best books I read in 2022

    Note: These are the best books I read, not the best books that I read that came out in 2022. I typically read books in order of publication date, and my list of books to read as of this writing stands at 265. So when I add a new book that was published in let’s say 2010, I’m going to end up reading it before a book that has been on my list longer, but was published in 2015. So, if you’re looking for my opinion on the best books of 2022, maybe come back in a year or two.

    I started to get serious with tracking my reading in Goodreads a few years ago. In recent years, I’ve read a substantial amount. This is due in large part to the fact that I tend to have 3-5 hours every morning before work in which I can listen to audiobooks. So between doing that at double speed, reading the occasional ebook and paper book, and reading to my children every night, I’ve gotten a few pages put away over time. Last year, it was 184 books and over 63,000 pages. This year, 146 books and over 50,000 pages so far.

    The New Common Denominator of Success is a speech given by Albert E.N. Gray numerous times throughout his career. You can actually find the speech online for free if you just search for it.

    I first read it online and then was motivated to purchase a copy because I felt it was so powerful.

    One of the key concepts in Gray’s speech is that there are things in our jobs that no one likes doing. If you are–like Gray–a salesperson, you very likely do not enjoy cold calling or following up with unresponsive leads. One of the primary things that separates successful from unsuccessful people though is that successful people do the things that are hard, the things that they do not like to do, because they know that is what it takes to succeed.

    In essence, this is similar to the 10,000 hours of deliberate practice idea popularized by Malcolm Gladwell. The very top echelon of people in any field might actually spend less time practicing their craft, but they are more deliberate and they do the things that are hard because they know that is what it requires to achieve their goals.

    Gray’s speech takes maybe 10 minutes to read and is a great way to communicate what success requires.

    Nonzero by Robert Wright is a fascinating book.

    The name speaks to the central argument, which is that the growth of communications, civilizations, and even globalization to some extent create value and accelerate value creation. For example, when you live in a village of 150 people and have no communications or trade with people outside, you benefit only from the knowledge, thinking, innovation, work, etc of those 150 people. But when your 150-person village communicates and trades with the next 150-person village, you benefit from the fact that they can produce and sell something to you for cheaper than you can produce it, that some of their people might develop an innovation that you could not have come up with on your own, and more.

    Fundamentally, this is a history book that argues that there is a non-zero-sumness to human development that results in greater and faster transformations of everything from technology to morality and beyond.

    Competing Against Luck is not as intriguing of a book as those above, but you should read it simply because it introduces Jobs to Be Done research, or what they call Jobs Theory quite a bit in the book.

    Jobs Theory posits that every product is a service because people do not buy a product because they want to own that product. They buy a product because it does something for them. Or, as Harvard Professor Theodore Levitt put it, “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!”

    Ultimately, when you connect with people on the job they need to get done rather than for example features, benefits, personas, or any other common marketing, sales, and strategy frameworks, you can better succeed in selling your product or service because people need hydration, they need to feel like others want to look at or be them, they need to make their children happy. They don’t simply need water bottles, fancy watches/clothes/cars, or McDonald’s milkshakes simply to own them. They have a job they need the product to help them get done.

    Immunity to Change is the number 1 or 2 best book I read all year.

    The core of the argument is that we often fail to change because we misdiagnose the challenges we face as needing technical rather than adaptive solutions.

    For example, every year in the United States, millions of people commit to lose weight in the New Year, and on average 107% of the weight that is lost is gained back. So if you and your family all lose 100 pounds, you as a collective gain back 107 pounds.

    The reason for this is that most people that commit to change identify the solution as a technical one. For example, Lose Weight = Don’t Eat M&Ms or Go On The Mediterranean Diet. For the hustle bros, it might be Become A Success = Take Cold Showers.

    The reality of many things that are difficult to change though is that our behavior (eg. an unhealthy diet or lifestyle) likely gives us benefits that we might not recognize. As in, perhaps you hate your job, but cannot find another one, and you and your spouse disagree on how to parent your children and are not getting along well as a result. So everyday when you get home from work, you don’t want to fight anymore. Your day was already terrible, so you open a 6-pack, grab a bucket of KFC, and sit in front of the TV for a few hours–while your children run wild in the background–before you eventually fall asleep and repeat the cycle the next day.

    In this case, what is your unhealthy lifestyle doing for you? It might be helping you find some peace and relaxation that you need as a result of not getting it in other places. So, you can say you’re going to start running or eating healthy or whatever else, but as soon as you have that next bad day and you find yourself needing some peace and relaxation, you will go back to the unhealthy lifestyle.

    To solve problems like this, you need not a technical solution like Do X or Don’t Do Y, but rather an adaptive solution that takes into account the needs your behavior serves. In the example above, you would need to find a solution that helps you still get that peace and relaxation while also serving the desire to lose weight.

    At work, if you’ve ever tried to guide someone that was a bad communicator or couldn’t stick to deadlines and found that they just wouldn’t change no matter how much they said they would, it is likely because they needed an adaptive rather than technical solution.

    You Already Know How to be Great might be the best book I read all year. It’s this book or the book above.

    Alan Fine is the co-creator of the G.R.O.W. model, which was initially developed based on Timothy Gallwey’s Inner Game. The basic concept is that most guidance is provided from the outside in. Coaches and bosses say, “Next time the client talks to you like that, do this.” As in, “I (someone or something outside of you) know better than you do, so listen to me.” So rather than focusing on what you know and how you feel when you’re in the arena performing, you’re instead trying to think about what someone else told you and how and when to use that information. Instead, the G.R.O.W. model takes an inside out approach in that it asks the performer to focus on what they already know, feel, and experience and to use that to improve their performance.

    For example, rather than telling a colleague that delivers a bad report, “Just do it like this next time,” I might ask them what they notice when reports go well or poorly and then have them focus on the things that they do when the repots go well so that they can improve and accentuate those.

    Using this model helps to shift responsibility for success and failure from the coach to the performer and is a powerful way to get people motivated about change and improvement.

    If you are a Goodreads user, I encourage you to connect with me there. And/or if you have recommendations for books, shoot me a line at eric@inboundandagile.com.

  • This is a light bulb.

    Light bulbs are amazing. Because of light bulbs, you can work, read, play, and do other things when the sun is not out. And, if you have the right kind of light bulb, you get heat too. Thanks to light bulbs, you benefit, the people around you benefit from them, and you each benefit from the activities of each other.

    For example, you can work later into the evening making yet another pair of shoes, and because you have that pair of shoes to sell, your family has just a little bit more income, which allows you to pay for your daughter’s education. And because your daughter can read by the light of that bulb, she tells you things you never knew about the world that open up new ways of thinking and better ways of making those shoes that generate money for your family.

    We all benefit from something as simple as a light bulb.

    Source: https://www.lightingafrica.org/

    A light bulb is a fragile thing. Incandescent bulbs in particular have thin glass and a delicate filament.

    Due to this fragility, it’s easy to break a light bulb. You can drop it, smash it, knock it, throw it, bump it against something, or breathe on it the wrong way. Believe me. I’ve seen it. There are thousands of ways to break a light bulb.

    There are very few ways to make a light bulb, and it’s difficult. Have you ever tried?

    When I was in elementary school, one of my science fair projects was a light bulb. It was a peanut butter jar that had been turned upside down. The lid was secured to a block of wood so that you could remove the jar (bulb) portion as needed, which I had to do a lot by the way. There were nails secured to the lid through the block of wood and wires attached to those. Between the nails, I connected bits of wire to use as the filament. The power source was a motorcycle battery.

    It looked something like this.

    Source: https://brinzaengineering.weebly.com/

    One of the problems with my homemade light bulb was that the filament sure would light up and get hot, but it would burn out after less than a minute of being on. Also, the battery had to be charged, and I couldn’t just use my light bulb anywhere. It didn’t plug into existing sockets. There were no replacement parts available for cheap in stores. You see where I’m going here.

    It was a great experiment, but the thing I built on my own–despite being less fragile–was much less useful than the light bulbs created by and based on standards that many people have contributed to.

    Your organization’s culture is like a light bulb. More than likely, it took several (maybe even a lot) of people a substantial amount of time to build that culture. Whether they knew it or not and whether it was intentional or not, they tried a lot of things that did not work and arrived at something that finally did.

    Source: https://www.edisonmuckers.org/

    Like Edison’s first light bulb, like my light bulb, and like light bulbs today, are there things to be improved upon with your organization’s culture? You bet there are. There always are.

    But, like a light bulb’s light and heat, does your organization’s culture provide benefits that might be harder to find in a culture of your own creation? You bet it does.

    And, as in the case of a light bulb, are you better off with a culture that has grown over time as opposed to just tearing it down and starting from nothing? Well, do you want to benefit from the successes and failures of others or do you want to start over from scratch?

    Source: https://www.azquotes.com/

    Unfortunately, when you look at a light bulb, it’s easy to not see how fragile it is, how difficult it was to create, and how hard it would be to replace. And because of this, we undervalue the miracle that is that light bulb just as many of us undervalue the miracle that is our organization’s culture. That is until we break it and find out that it is not so easy to fix or replace.

    If you find yourself thinking that your organization’s culture really does not do a good job providing what you believe it should, maybe think about how hard it would be to replace it with something of your own creation. And maybe even think about–despite how flawed that culture might be–how a lot of time, effort, and learning went into creating it and if maybe, just maybe, it’s something worth building upon rather than than tearing down and starting over alone.

  • Present a Message that Connects to Users on a Deeper Level

    Present a Message that Connects to Users on a Deeper Level

    As part of my work with Bigwidesky, I joined Pathmonk’s podcast recently.

    Their podcast focuses on real-live insights from top business leaders sharing real success stories (and failures) always backed by data in ~20 minutes.

    They run a great show and host really detailed conversations with founders, business owners, and leaders to dissect growth strategies and execution. They also look behind the curtain to show the personalities as well.

    The interview closes with a rapid fire session and there was no prep on my side as to what to expect. If you’re interested to know what it’s like at Bigwidesky, how we think, how we’re different, etc, check out the interview:

    1. On their website – https://pathmonk.com/present-message-that-connects-users-on-a-deeper-level/
    2. In apple podcasts – https://podcasts.apple.com/us/podcast/present-message-that-connects-to-users-on-deeper-level/id1482580026?i=1000522183444
    3. On YouTube – https://www.youtube.com/watch?v=mSRS2SBSRdQ
    4. Or in your favorite podcasting service.
  • How Much Does Google Ad Grant Management Cost?

    Often, Google Ad Grant management for nonprofits can hit you for a one-time application and setup fee of $500-$5,000. Depending on your needs and arrangement with a person or agency, you might then have ongoing expenses.

    After a common one-time setup fee, it is possible–but not generally advisable–to move forward with no ongoing management. At the low end of need for ongoing management though, quarterly to annual updates/work on your grant will often cost $500-$2,500 each time.

    Even if your organization, website, or account do not need deep, active ongoing management, most Google Ad Grants benefit from monthly management. Typical monthly Google Ad Grant management for nonprofits will run you $100-$2,500 per month depending on the exact fees charged by the person or agency you’re working with and specifically how much work running a Google Ad Grant for your nonprofit is.

    Applying for and securing a Google Ad Grant

    Google for Nonprofits

    You can generally get access to a Google Ad Grant within 1-2 weeks of beginning the process. During this time, you or the person or agency working on this will often invest less than 10 hours.

    To secure a Google Ad Grant, you must first join Google for Nonprofits. Once accepted, you can then apply for a Google Ad Grant. Then, you can finally begin setting up and managing your grant.

    Applying to Google for Nonprofits typically does not take more than a few hours at the very most. There have been times in the past when I had to spend hours on the phone with Google Ads support, but those have fortunately been few and far between. At the time of this writing, being accepted into Google for Nonprofits is generally not taking more than a few days.

    From there, applying for a grant does not require much information and usually takes less than an hour with acceptance coming within a matter of days.

    If you have someone on the outside handling this process, they will need to provide contact information for someone within the nonprofit so that Google can confirm the nonprofit actually wants into the program and wishes to work with the person submitting the applications.

    Setting up a Google Ad Grant

    When you first get access to your Google Ad Grant for your nonprofit, I recommend that you connect it to your Google Analytics and Google Search Console accounts. These are not required, but generally, doing this will make your life much easier.

    After that though, the simplest quick start option is to setup dynamic search ads for your whole website. Basically, dynamic search ads allow Google to determine what keywords the pages on your website should rank for, and then, Google dynamically creates ads for searchers. Now running dynamic search ads in conjunction with standard ads requires its own special knowledge, but because the unique benefit of a Google Ad grant is getting you in front of new people and getting them to your website without having to pay for it, I almost always setup dynamic search ads immediately and then begin working on keyword research and manually creating ads.

    For some nonprofits, dynamic search ads can take 2-4 weeks to begin sending traffic to the website. For most, your ads will start showing and you will begin receiving traffic within a matter of days. In typical one-time account setup, this would be the time in which your person or agency would do their keyword research, write ads, and get the account fully built out. For most nonprofit websites, it is not unusual for this whole process to take a total of 1-2 months from when you first get access to your Google Ad Grant. In that time, your person or agency will most likely spend between 10-100 hours building out your account so that it is comprehensive and will best take advantage of the free traffic Google can send you through this program.

    Periodic management of Google Ads Grants

    I do not recommend this as a default, but there are nonprofits that simply are not in a position to generate positive ROI from the expense of monthly Google Ad Grant management. In these cases, I most often will recommend quarterly or bi-annual work. This work looks similar to monthly Google Ad Grant management except that is happens less often.

    Typically, I will recommend periodic management for a nonprofit when the grant simply does not generate much traffic and/or trackable online conversions–most often online donations.

    The most common reasons your grant does not generate much traffic, revenue, or other online conversions are:

    1. Your website has very few pages. When you have very few pages on your website, you likely have very few keywords for which your can get your ads to show.
    2. Your website has thin content. Thin content provides little to no value to visitors. It is often for example a page with very few words and images on it, addressing a topic that deserves an in-depth answer. It really is not difficult for Google to figure out when your webpages talk about something, but provide a worse and less in-depth answer than the competition.
    3. Your website is simply not optimized for conversions. Even if you have a lot of good content on your webpages, you might do a poor job converting visitors to those pages into email subscribers, donors, etc.

    In my experience, creating more and better content and improving the website experience so that more people convert are often not within the scope of typical Google Ad Grant management. That is not to say that your person or agency could not do these things. Hopefully, they can, but if you paid for example $2,500 to get setup and then have been paying $1,500 per quarter for management, do you have enough budget for copywriting, design, and code work on your website in order to improve the performance of the traffic the grant is bringing you? If you do not, it is not ideal, but you might need to lower your ongoing management expenses by reducing the frequency.

    There is however one big drawback to this approach that you need to be aware of. If you fall afoul of the Google Ad Grant eligibility requirements and someone is not monitoring that, it is possible that you would lose your grant during one of those times when someone is not actively managing it.

    Monthly management of Google Ad Grants

    Unless you know your budget does not allow for it, you should generally default to monthly management rather periodic management as described above. Even if your grant drives low traffic, revenue, or other outcomes, it likely would be to your benefit to just reduce the scope of ongoing management so that your grant has frequent attention and you run less risks of losing it.

    At the low end, it is not unusual for a Google Ad Grant to take ~6 hours per month for management. That is roughly 1 hour per week plus some additional time for unplanned work, fixing tracking issues, reporting, strategy discussions, etc.

    At the upper end, a Google Ad Grant for a large or complicated website or nonprofit can easily take upwards of 50 hours. The reason for this is that for example your website might have deep and broad content and also wish to integrate your ads with fundraising or messaging calendars. I have for example managed grants for websites with over 5,000 webpages, which required a lot of different topics to be managed, new ads and keywords constantly created, and ads updated to align with messaging and fundraising calendars.

    How do you keep management costs low?

    In almost every case in which a nonprofit needs to keep costs low, you will benefit from your person or agency setting up automated reporting using a system like Google Data Studio. Doing this allows you to save budget by not paying someone to manually create reports every month.

    Additionally, if your circumstances do no require frequent analysis and discussion, you can lower your expenses by foregoing monthly analysis and other discussions. While many of us benefit from regular updates on progress, if you can learn from your person or agency how to interpret an automated report, you can save time in meetings and put that toward the actual ongoing management of your Google Ad Grant.

    Why you might not want a Google Ad Grant

    If your website has few webpages, thin content, and a poor user experience and you have little intention or budget to improve those things, it’s entirely possible that now is not the time to invest in a Google Ad Grant.

    Recently, I went through the process of applying to Google for Nonprofits and then securing a grant only to have a nonprofit determine that they did have the budget for actual setup of the account. Unfortunately, that was money down the drain for them.

    In the past, I have managed grants for some organizations that were only able to spend ~$1,000 per month of the potential $10,000 per month, and while they were generating 500-2,000 visits to their website per month, they were not able to track what the grant was accomplishing–specifically how much revenue is was generating. While the grant was bringing new people to the website (essentially for free) and undoubtedly generating revenue, they were not able to track the revenue, and as a result, it simply was not their highest priority.

    Explore Google Ad Grants for your nonprofit

    If you and your nonprofit are interested in exploring Google Ad Grant, send me an email at eric@inboundandagile.com. If I can point you in the right direction so that you can get your grant setup on your own, I would be happy to. If you would like to talk about working together on your grant, I would love to.

  • A fully comprehensive way to write your own job description

    In the last five years, I’ve been asked to write my job description at least twice that I can recall. You’d think this would be a blessing because you get to create your own position. Unfortunately, it rarely is, so I’ve written this to help you avoid the mistakes too many people make in this situation.

    A job description should detail what a business needs from you, not what you can do. Some bosses ask you to write your own job description because they want you to feel control, they’re too busy, or they really don’t know what someone in your position should do and are hoping you’ll tell them.

    It’s particularly bad in the digital marketing space – where typically managers either are chasing trends and buzzwords or are clueless when it comes to new engagement opportunities, tools, processes, and more.

    The best way to start your job description

    List every task or responsibility you could possibly imagine you, or your company, wanting in your job description. In the recent past, I’ve written variations of these:

    • Run daily stand up meetings.
    • Share company performance with team.
    • Mentor the rest of the team.
    • Represent the company in industry publications and blogs.
    • Assess client needs and find products to address them.
    • Manage reporting for a growing client set while ensuring continual agency progress toward automation.

    Write as many as you can. You’re brainstorming. No idea is stupid.

    Once you have your list, group similar tasks into responsibilities. In the list above, I can reasonably group the first three into a single responsibility. Act as a team leader to both the team staff and the rest of the company. Continue doing that until you’ve eliminated all tasks and only have responsibilities.

    Tasks in a job description distract from the long-term vision and make it more like a manual. Any time you realize you’re getting into the specifics of how to do the job, pull back and rewrite it or group things together to answer these two questions. What am I doing? Why am I doing it? (I’ve added more potential questions to help you at the end of the post.)

    Shape your responsibilities to fit the company’s needs.

    One of the key failings of job descriptions we write for ourselves is that we write them to suit what we want and need and not what the company needs. In the list above, I remember removing Represent the company in industry publications and blogs because, as much as I thought that would be great for me, it wasn’t what the company needed from someone in that position.

    Imagine that I had left it in and my boss had supported it. That would have started an unfortunate downward spiral that goes like this.

    1. I’m asked to write my own job description because my boss and company don’t know what they need from someone in my position.
    2. I write it to satisfy my wants and not the company’s needs.
    3. My company supports the job description as written without realizing I now have duties and responsibilities that compete with the company’s forward progress.
    4. Because I spend at least a portion of my time on things that do not address business needs, we do not grow as much as we should and that leads the company to have unhappy clients, hire less, lay off staff, put more scrutiny on my department, or (worse yet) maybe be unhappy with me.
    5. We have a difficult time agreeing on what the problem is because they originally endorsed my job description, which made me feel empowered and supported, but now, they’re telling me that I’m part of the problem.
    6. They change my duties without asking me to contribute this time, and as a result, I feel I’m no longer empowered to control my own job/career.
    7. This leads to resentment, which leads to less work or less effective work being done.
    8. Eventually, I start looking for a new job, where I think I’ll be empowered, or I get fired because I’m no longer as effective as I was when I felt I had the freedom to choose my own path.

    If you can write your job description to fit the company’s needs, you can get picture of whether you’re the right person to do the job. If you’re not, can you grow into it? Do you want to? Finding out now ensures that you don’t end up in the downward spiral, and it gives you the opportunity to talk with your company about what you really want to do, while showing them that you recognize the needs of the business. Both of these are good things.

    When you’re done with this stage, the ideal job description will have 8-12 responsibilities. Any more and you’re probably being unrealistic about how much one person can do. Any less and you show you’re not sure what you should be doing.

    Be the trailblazer
    via RichardStep.com

    List the skills that pay the bills.

    Look at the list of responsibilities and write down every skill and personal trait someone would need to satisfy these. If one of the responsibilities is Lead improvements in weekly client reporting, you might reasonably list skills and personal traits like:

    • Advanced Excel, Access, and SQL experience.
    • High attention to detail.
    • Willing to leave no stone unturned in a search for answers.
    • Passion for [client’s vertical].
    • Willingness to travel for client meetings.

    Once you’ve listed the job responsibilities, skills and personal traits should be simple. Just make a list. Think of the keyword-type of things you would search for in an online job search like “Excel,” “No travel,” “Passion for marketing,” etc.

    When you’ve got your list, split it into two sections – Skills and Personal Traits. For my tastes, Skills is just a list of words and short phrases that shows that the person in this job needs experience with X, Y, and Z. Personal Traits is a little more wordy and gets into the personality of the employee. Who are they? What do they like? Where do they thrive? Why do they love this type of work? How do they do their job so well?

    Time for some job description research.

    Every job description needs a Title, Department, Reporting Structure, Location, Compensation (base, bonus, commission, etc), Vacation, and Scope.

    Department, Reporting Structure, and Location should be straightforward. What department will this job be in, who will the person report to, and where will they work?

    For Title, I use Linkedin Advanced Search and Google Trends to find relevant titles. If you know for example that you’re moving to the Director level and that you’ll be working in digital analytics, doing multiple Linkedin searches for variations of Director of Digital Analytics, Marketing Analytics Director, etc shows you how many people have that title. Google Trends gives you an idea of how frequently people search for that title so that you can see if it’s growing or shrinking in popularity.

    Picking an unpopular title guarantees:

    1. You won’t be found when potential hiring managers search online in the future.
    2. You’ll always have to explain what you actually did in that specific job.

    For Compensation and Vacation, my favorite tool is PayScale. For free, you can create a report based on what you currently know about the position and then find out what people get paid in your area, how much vacation they have, whether they get commissions or bonus, and more. Almost everything is on a range at PayScale though, so you need to assess your fitness for the job and then put an appropriate smaller range on your job description.

    While writing this up, I saw that $85,000 (at the 10% mark) to $130,000 (at the 90% mark) per year was the range for a test report I created and that the majority of people in that position had 2 weeks of paid vacation, but that some had up to 6 weeks. If I was writing a job description for the position, I would look at how well I could do the job compared to everyone else that might be able/willing to do it and then set my goal Compensation and Vacation there. For the purposes of the job description, I would place an appropriate range around that to give my employer room to adjust and also to avoid the potential negative psychological impacts of me being over-optimistic and them bringing me down to Earth by adjusting it down.

    If you set your sights unrealistically high, either you will be disappointed when your company adjusts down or your company will be disappointed when they realize they’re overpaying you.

    To finish your research, look at everything you’ve written so far and consider the scope of the position. Should you be working with people from the entire company, with all of the clients, or just a subset? Should you be only focused on a region or territory or thinking about, traveling to, or otherwise working with the whole country or world? How about effect within the company? Will you being making decisions that change the direction of the company or focused on a specific aspect of the business?

    Putting together your job description

    As of now, you should be able to list these in your job description:

    • Title
    • Location
    • Department
    • Reporting Structure
    • Responsibilities
    • Scope
    • Personal Traits
    • Skills
    • Compensation
    • Vacation
    • Experience

    The last big step is to look at everything you’ve put together and write the Position Summary, which I typically place before Responsibilities. The key here is to now put away everything you’ve been working on and write a 3-5 sentence, high level description of the job you want. Don’t worry about whether it gels with everything in the job description. Just write what your dream job would be.

    One Position Summary template I really like is:

    The [Job Title] focuses on [Client X, Company issue Y, Vertical Z, etc]. He [insert one thing you would dream of being able to do every day]. Additionally, the [Job Title] [insert the first thing that you would love to do that is also critical for the business]. He [a personality trait and set of skills that make that describe the ideal candidate]. Finally, the [Job Title] [write about the business effects of this person’s work].

    Once you’ve done this, paste the Position Summary into your job description and make final changes to align the Summary and everything else you’ve put together. Hopefully at this point, there are very few differences between your Position Summary and the Responsibilities. If there are though, keep in mind that a job description has to address the needs of the business or else you’ll end up in the downward spiral I showed earlier.

    If you can’t align the job description with what you really want to do or are suited to do, talk with your company. This is an opportunity to build a clear development path while also helping your boss see that you understand, and are committed to, the needs of the business. Managers appreciate that. It’s a huge advantage to have employees that get the big picture of the business.

    Final notes

    If you get stuck at any point, try answering these questions:

    • What are the trends my job addresses?
    • What are the company needs and problems my job addresses?
    • How do I make my boss look good?
    • What possibilities can I see?
    • What purpose do I serve?
    • How will I be used?
    • Who needs me?
    • What platforms work best for this job?
    • How can I find the best solutions?
    • What people can help me make the best decisions?

    Also, consider using these verbs in your job description:

    • Communicate
    • Plan
    • Manage
    • Monitor/report
    • Evaluate
    • Control
    • Produce
    • Maintain
    • Create/Develop
    • Recruit
    • Train
    • Developing policy
    • Formulate

    And lastly, these are some of the guidelines I recommend sticking to:

    • Limit Responsibilities to 8-12 short points.
    • Limit to responsibilities, not tasks.
    • Group tasks into responsibility areas.
    • Refer to manuals when possible rather than over-explaining.
    • Clarify employer expectations.
    • Provide a measurement basis, but avoid putting targets in the job description.
    • Place the position in the org chart.
    • Prevent arbitrary interpretation of the role.
    • Define the skill set.
    • Write it to match your dream job.
    • Keep long-term business objectives in mind.
    • Job descriptions should be written to fulfill a business need, not detail what an employee can do.

    Have you ever written your own job description? Are there other recommendations or guidelines you would add to this?

  • 3 ways you’re killing your website & how to fix it

    In a world where 70% of customers visit your website before making their first purchase decision, it’s no longer okay to say, “I don’t get that website stuff,” and also not pay someone to fix problems. If even 10% of those potential customers I just mentioned that visit your website decide not to buy, that’s a 7% decrease in sales.

    For me, a 7% decrease in sales is tens of thousands of dollars. For that amount of money, I can justify spending either my own time or my own money to fix all potential problems.

    Here’s how to fix the biggest problems I see with most broken business websites.

    Broken links everywhere

    Fix broken links.

    After spending two minutes on a friend’s business site and encountering just the right number of broken links in just the right places the other day, I gave up trying to find what I needed and actually just went to Google. Google sent me to a competitor’s site, where I found what I needed.

    And, I spent two minutes on the site. Your potential customers won’t put up with more than one or two broken links to things they actually want to see before they just go back to Google and search for it – where by the way they’ll be shown all of your competitors.

    Don’t let this be you. Go to your homepage, hold down control, and click every link you can find. Holding down control ensures they all open in new tabs so that you don’t have to navigate back and forth. Then, on each new page, hold down control, and click every link. If you find a bad link, remove it or find the correct URL and fix the link.

    You can also check Google Webmaster Tools (if you’ve submitted your site and preferably your sitemap) or use a service to crawl your website, but if the website is under 100 pages, I actually prefer to do this by hand so that I get a feel for the user experience.

    All the widgets

    Your widgets are hanging out.

    Want to show that you’re on Facebook, Twitter, Tumblr, Pinterest, MySpace, Friendfeed, Orkut; that you have popular posts, comments, activity; and that you like other blogs, have a family, take pictures, and have a mission statement?

    Great, but don’t.

    Sidebars are like signs on the freeway. They are very important, but if they have too much going on, drivers stop paying attention to the road and never get where they need to go (ie. they crash). Keep your sidebars simple and only include what is really valuable to your visitor.

    Things get worse when your widgets and badges are broken. A broken sidebar widget is like a busted or graffitied shop window. Who cares if the shop is open… If the business owner doesn’t take enough pride in his business to fix his windows, no one is going to bother patronizing his business. Plain and simple.

    Talk to your customers

    Look at it from the customer’s perspective.

    I’m just as guilty of this one as anyone. I get working on a website, put in a ton of hours, and suddenly realize that it doesn’t address anything my customers want. It’s too wordy, too cool, over-designed, and filled with jargon, and your website probably is too.

    Every once and a while, it helps to get a customer’s perspective. With one client that ran a retail store, we posted a message on Facebook that said, “We’re giving 10% off one item each to the next man and woman that come into the store and spend 15 minutes giving us their opinions on our website.” In 9 minutes, we had the first man, and in 13, we had the first woman. It costs the store $20, and we guessed we made $5,000 in additional sales over the next 3 months.

    Two of my other favorite options are UserTesting.com and mturk (or SmartSheet if you prefer, but it’s the same thing really). With UserTesting.com, you get a real, quality walkthrough of your website, but it’s fairly expensive compared to the other options. With mturk, you can get a lot of answers for cheap (like in the video below).

    Wistia

    Either way, your website needs to address your customers' interests not yours, and very often, the only way to find out whether it does is to give your customers an incentive to give you the feedback you need to win yourself that extra 7% of new business.

    Don't ignore it.

    It always surprises me when someone says, "I've never heard/heard of/watched/etc this show/song/person/etc," and says it as if they're proud of their ignorance. When did it become cool to not know things?

    The same goes for your website. Being ignorant isn't cool, and even worse, it costs you money, and honestly, do any of the things I listed above really sound so difficult that even the average business owner couldn't do it themselves?

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