Who?
Everyone should read this book.
When?
Now.
Why?
Even the best communicators have things they could work on, and honestly, can you say you’re a great communicator already?
Best Quote
People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool–even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs. Now, obviously they don’t agree with every idea; they simply do their best to ensure that all ideas find their way into the open.
Review
I really, really liked the information shared in this book, but hated the format. It’s written as if you’re watching examples being played on on video or on a stage, so it’s very dialogue heavy with bookend analyses, and being an audiobook person, the fact that they have voice actors playing it out really rustled my jimmies.
This book really helped me to deal with some tough conversations that I was avoiding, and I wholeheartedly believe that it will help you. Start with Heart, Learn to Look, and Pool of Shared Meaning are some of the easiest concepts to remember and apply, and in just the few months since I have read Crucial Conversations, they’ve had an impact on me.
Last Word
Honestly, this is one of the better business books that I’ve read in years. It’s not revolutionary. It’s not going to bring anything to light that you shouldn’t already know, but it will give you a great walk-through of successful tactics for dealing with your own conversational difficulties and those of others, so I say got out and buy Crucial Conversations now.
